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CITSmart for Smart Cities Smart Urban Management Platform

Is a comprehensive platform for digital city management, designed to integrate public services, urban operations, and citizen engagement into a single intelligent ecosystem. Enables governments to deliver more efficient, transparent, and citizen-centered services through data-driven decision-making.

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CITSmart X: A Complete and Integrated Smart Cities Ecosystem

CITSmart Smart Cities is a modular and interoperable platform designed to manage the complexity of modern cities. It integrates multiple domains such as public services, urban infrastructure, governance, and citizen interaction into a unified digital environment.

From service request management to real-time dashboards and advanced analytics, CITSmart enables cities to improve operational efficiency, reduce costs, and enhance service delivery while ensuring scalability, security, and compliance on AWS.

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AI, Automation and Data Insights for Smarter Cities

With AI and advanced analytics powered by AWS, CITSmart transforms urban data into actionable insights. The platform enables predictive analysis, automated workflows, and real-time monitoring to support strategic urban planning and faster response to city demands.

Municipal managers gain full visibility into city operations, enabling smarter decisions that improve service quality and citizen satisfaction.

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Simplify Urban Services with Hyperautomation Tools

Automate end-to-end public service processes with CITSmart’s hyperautomation capabilities. From service requests and incident management to approvals and interdepartmental workflows, the platform reduces manual effort and increases operational efficiency.

By digitizing and automating processes, cities can deliver faster services, improve transparency, and optimize resource allocation across departments.

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Make Smarter Urban Decisions with AI

Leverage machine learning and real-time analytics to support strategic urban decisions. CITSmart consolidates data from multiple sources to deliver dashboards, performance indicators, and predictive insights that help city leaders act proactively.

From mobility and public safety to health and infrastructure, data becomes a strategic asset for smarter governance.

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Effortlessly build powerful solutions with the speed of visual development using CITSmart on AWS.

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Connect with the tools you already use

CITSmart seamlessly integrates with existing government systems, IoT platforms, ERPs, CRMs, and external databases. Its open architecture ensures interoperability while maintaining governance, security, and data integrity.

Cities can modernize without disruption, connecting legacy systems to a unified smart city platform.

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Engage Citizens from Day One

Put citizens at the center of urban services with digital channels that enable easy access, transparency, and engagement. CITSmart offers portals and mobile interfaces that allow citizens to request services, track progress, and interact with government in real time.

This approach strengthens trust, improves communication, and enhances the overall citizen experience.

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Omnichannel Communication and Virtual Assistants

Enhance citizen interaction through omnichannel communication, including web portals, mobile apps, chatbots, and virtual assistants. CITSmart enables governments to provide 24/7 support, automate responses, and improve service accessibility.

AI-powered virtual assistants help reduce service backlog while improving responsiveness and satisfaction.

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Complete Solution

Explore the platform’s main capabilities
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Digital Public Services Management

Centralize and manage citizen service requests in a single platform. Track demands, SLAs, workflows, and service status in real time, improving efficiency, transparency, and service quality across all departments.
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Urban Intelligence & Analytics

Transform urban data into actionable insights with real-time dashboards, indicators, and analytics. Support strategic planning and continuous improvement with data-driven decision-making.

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Integrated Governance & Transparency

Enable better governance with unified management, audit trails, performance indicators, and compliance controls. Improve accountability and transparency in public administration.

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Omnichannel Citizen Engagement

Provide citizens with multiple digital channels, including portals, mobile apps, and chatbots. Allow service requests, follow-ups, and communication in a simple, accessible, and user-friendly way.

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Smart Incident & Infrastructure Management

Monitor and manage urban incidents related to infrastructure, public lighting, sanitation, mobility, and safety. Improve response time and coordination between teams with automated workflows.

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Process Automation & Workflow Orchestration

Automate public service processes end to end, reducing manual tasks and operational costs. Streamline approvals, notifications, and interdepartmental collaboration.

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Secure & Scalable Smart City Platform

Built on AWS, CITSmart Smart Cities ensures scalability, high availability, and security. Protect sensitive data, ensure compliance, and scale city operations as demands grow.

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Central IT on AWS

Central IT is a global IT company focused on developing agile technological solutions that simplify and generate real value in the day-to-day activities of organizations.